Orders
Placing an order is easy! Simply browse our collection, select your desired items, choose your size, and add them to your cart. When you're ready, proceed to checkout where you can review your order and complete your purchase via WhatsApp or online payment.
You can modify or cancel your order within 1 hour of placing it. After this window, orders enter processing and cannot be changed. Contact us immediately via WhatsApp at +234 903 334 4860 if you need to make changes.
Once your order ships, you'll receive a WhatsApp message with tracking information. You can also contact us anytime for updates on your order status. If you have an account, you can view your order history in your profile.
Shipping
We currently deliver nationwide across Nigeria. Lagos deliveries typically arrive within 1-3 business days, while other states may take 3-7 business days depending on location.
Shipping costs vary by location:
- Lagos (Mainland): ₦1,500
- Lagos (Island): ₦2,000
- Other States: ₦2,500 - ₦4,000
- Free Shipping: Orders above ₦50,000
Yes! We offer same-day delivery within Lagos for orders placed before 12 PM (additional ₦1,500 fee). Express delivery to other states is available at an extra cost. Contact us for details.
Returns & Exchanges
We accept returns within 7 days of delivery for unworn items with original tags attached. Due to hygiene reasons, underwear and intimate items are final sale and cannot be returned unless defective.
To start a return, contact us via WhatsApp with your order number and reason for return. We'll provide instructions for sending the item back. Return shipping costs are the customer's responsibility unless the item is defective.
Yes! We offer free size exchanges within 7 days of delivery. The item must be unworn with tags attached. Contact us via WhatsApp and we'll arrange the exchange once we receive the original item.
Refunds are processed within 3-5 business days after we receive and inspect the returned item. The refund will be credited to your original payment method or as store credit (your choice).
Sizing
Use our Size Guide to find your perfect fit. Measure yourself following our instructions, then compare with our sizing chart. If you're between sizes, we recommend sizing up for comfort.
We offer a wide range of sizes:
- Bras: 32A to 42DD
- Panties: XS to 2XL
- Bodysuits: XS to XL
- Loungewear: S to 2XL
Need a size not listed? Contact us - we may be able to special order!
Our lingerie generally runs true to size based on international sizing standards. However, some styles may fit differently. Check the product description for specific fit notes. When in doubt, refer to our Size Guide or contact us for personalized recommendations.
Payments
We accept multiple payment options:
- Online Payment: Debit/Credit Cards (Visa, Mastercard)
- Bank Transfer: Direct transfer to our account
- USSD: *737#, *919#, *901# etc.
- Pay on Delivery: Available in Lagos only
Absolutely! We use Paystack, a leading payment processor trusted by thousands of businesses. Your card details are encrypted and never stored on our servers. Look for the padlock icon in your browser for additional security confirmation.
Currently, we require full payment at checkout. However, we're working on integrating buy-now-pay-later options. Subscribe to our newsletter to be notified when this becomes available!
Yes! Enter your discount code at checkout to apply savings. Only one code can be used per order. Subscribe to our newsletter and follow us on Instagram for exclusive promo codes and sales.
Still have questions?
Our customer support team is here to help! Reach out via WhatsApp for quick responses.
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